Total Customer Satisfaction

In today’s competitive environment, it’s not enough to provide just an adequate level of service to our clients. We need to delight them every step of the way and make their contact with David Michael a positive and memorable experience. Clients expect nothing less than maximum effort and maximum satisfaction. And this level of service is what we strive for each and every day at David Michael & Co.

In 1998, our long-term passion for satisfying our clients led us to tally revamp our customer service efforts. After more than a year of planning and development, our Total Customer Satisfaction Department emerged. The cornerstones of this new direction were extensive training and the implementation of an advanced order entry system that allows the user to follow purchase orders through every step of the process.

Today, when a client calls, they experience a level of service and professionalism that’s second to none in the flavor industry. Whether you’re calling Philadelphia, Chicago or San Bernardino, a knowledgeable TCS Associate is ready to assist your every need, including:

  • Order placement
  • Order tracking
  • Sample requests
  • Pricing history
  • Credit information
  • Shipping information
  • Product information, such as:
    • Kosher certifications
    • MSDS
    • COA
    • ATF information
    • PIS
    • Nutritional information

Contact any of our three North American offices:

Philadelphia TCS

To email the Philadelphia office, click here.
Phone: 215-632-3100
Fax: 215-824-2890

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    California TCS
    To email the San Bernardino office, click here.
    Phone: 909-887-3800
    Fax: 909-887-3339
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      Chicago TCS
      To email the Northbrook, IL office, click here.  
      Phone: 847-480-1260
      Fax: 847-480-0219
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        David Michael & Co. • 10801 Decatur Road • Philadelphia, PA 19154 • 1-800-DM-FLAVORS

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